sm-topup
Legal

Privacy Policy

Last updated: 1 January 2026  ·  Effective: 1 January 2026

sm-topup ("we", "us", or "our") operates sm-topup.com, a consumer guide to mobile operators in Singapore and Indonesia. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our site. By using sm-topup, you agree to this policy.

1. Data We Collect

  • We collect information you provide directly, such as your name and email address when you contact us.
  • We automatically collect technical data including IP address, browser type, device identifiers, pages visited, and referring URLs.
  • We do not collect payment card details or sensitive personal data.

2. How We Use Your Data

  • To operate and improve sm-topup, personalise your experience, and respond to enquiries.
  • To analyse site traffic and usage patterns using aggregated, anonymised analytics.
  • We will never sell your personal data to third parties.

3. Cookies

  • We use essential cookies to keep the site functional and analytics cookies (e.g. Google Analytics) to understand how visitors use sm-topup.
  • You may accept, reject, or customise cookies via our Cookie Preferences banner or your browser settings.
  • For full details, see our Cookie Policy at href #/cookies.

4. Third-Party Services

  • We use Google Analytics (Google LLC) and may link to mobile operator websites in Singapore and Indonesia — each governed by their own privacy policies.
  • We may embed third-party content (e.g. maps, social widgets); those providers may set their own cookies.
  • We are not responsible for the privacy practices of external sites we link to.

5. Your Rights (GDPR & CCPA)

  • EU/EEA residents have the right to access, rectify, erase, restrict, or port their personal data, and to object to processing.
  • California residents may request disclosure of data collected, opt out of any sale (we do not sell data), and request deletion.
  • To exercise any right, contact us at [email protected] — we respond within 30 days.

6. Data Retention

  • Contact enquiry data is retained for up to 24 months, then securely deleted.
  • Analytics data is retained in aggregated form for up to 26 months per Google Analytics defaults.
  • We delete or anonymise personal data when it is no longer necessary for its original purpose.

7. Security

  • We use HTTPS encryption for all data in transit and restrict access to personal data to authorised personnel only.
  • No method of internet transmission is 100{cfdc0a961eed60df09eadedcab003b76901af0746d3dd906b6ea35ac7ac12778} secure; we implement industry-standard safeguards but cannot guarantee absolute security.

8. Children's Privacy

  • sm-topup is not directed at children under 16 years of age.
  • We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.

9. Changes to This Policy

  • We may update this Privacy Policy periodically. The 'Last updated' date at the top reflects the most recent revision.
  • Material changes will be announced via a notice on our site. Continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

  • For privacy-related questions, requests, or complaints, email us at [email protected].
  • You may also write to: sm-topup Privacy, 10 Anson Road, #10-11, Singapore 079903.
  • If you are in the EU/EEA and unsatisfied with our response, you have the right to lodge a complaint with your local supervisory authority.

This Privacy Policy applies solely to sm-topup.com. For questions, email [email protected].

sm-topup

Your trusted guide to mobile operators, SIM cards, and prepaid plans across Singapore and Indonesia.

Get in Touch

© 2026 sm-topup. All rights reserved.

Independent editorial guide. Not affiliated with any mobile carrier. Information is provided for informational purposes only.